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Complaints Policy

Our Service is committed to maintaining a safe and lawful environment for our community. Users are encouraged to report content that is illegal or that violates our Community Standards. This policy outlines the steps taken when a complaint is made.

Content Reporting

Users can report content that they believe is illegal, harmful, or violates our service guidelines. Reports can be submitted directly within the Service via the 'Report' feature or by contacting our support team at We ask that you provide as much detail as possible to aid our review process.

Timely Review of Complaints

We acknowledge receipt of all complaints within 24 hours and aim to resolve them within seven business days. The review process involves examining the reported content against our Community Standards, taking into account the context and nature of the content.

Review and Appeals Process

Our review process is comprehensive and balanced to safeguard the rights of all parties involved. If a user disagrees with a decision, an appeal can be lodged by contacting our support team with a clear rationale. The appeal will be evaluated by a separate team that was not involved in the initial decision-making process.

Investigation Outcomes

The outcomes of our investigation may vary based on the findings and severity of the violation. They can include content removal, issuing warnings, temporary disabling of accounts, or permanent bans. For less severe infractions, a warning may be given, while repeated violations may result in stronger actions.

Accountability and Feedback

We take accountability for our review process seriously and continually seek to improve it. Users who have submitted complaints will receive a summary of the outcome and have the opportunity to provide feedback on the process. This feedback is invaluable for enhancing user experience and policy enforcement.

Contact and Further Assistance

For any further assistance or questions regarding our Complaints and Review Policy, please do not hesitate to reach out to our support team. We are here to help and ensure your experience with our Service remains positive and secure.