Refund Eligibility

Refunds are considered on a case-by-case basis. We understand that circumstances may arise where a refund is necessary, and we aim to handle each request fairly and promptly.

Refund Process

To request a refund, please send an email to contact@bimi.bio with the following information:

• Your account information
• Date of purchase
• Reason for refund request
• Any relevant details that may help us understand your situation

Processing Time

Refund requests are typically processed within 5-7 business days. Once approved, the refund will be issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Subscription Refunds

For subscription-based services, refunds may be prorated based on the unused portion of your subscription period. Partial refunds may be considered for subscription cancellations made within the first 7 days of the billing cycle.

Need Assistance?

If you have questions or need further assistance with the refund process, please contact our support team at contact@bimi.bio. We're here to help ensure a smooth resolution to your refund request.